Turn your overdue
patient list into
a full diary
SightSync calls your lapsed patients across every risk category — diabetic, glaucoma, myopia and standard recall. It explains the clinical reason and books the appointment on the spot. Your team never has to chase a recall again.
Works with your existing systems
SIGHTSYNC
Automated Recall System
Data Upload
CSV or direct practice system sync
Patient Screening
TPS check, deduplication, risk flags
AI Recall CallsIN PROGRESS
GOC-aligned scripts, OFCOM-compliant hours
Appointment Booked
Live booking, SMS confirmation, calendar sync
35–50%
Booking rate
3-channel
Outreach
£1,200+
Monthly recovery
Built with compliance in mind
GDPR & UK GDPR
Patient opt-out portal, consent audit log. Practice is data controller. We are your data processor.
OFCOM Compliant
Calls only Mon–Fri 9am–6pm UK time. No calls on weekends or UK bank holidays.
GOC-Aligned Scripts
Risk-stratified scripts for diabetic, glaucoma, myopia and standard patients — following GOC recall guidance.
PECR Compliant
AI self-identifies as automated on every call. TPS/CTPS screening on every number. Instant opt-out via press-0.
UK & EU Data Residency
Patient data stored in UK/EU-based infrastructure only. No patient data transferred outside the UK/EU.
Built for how UK optical practices actually work
Every feature exists to put appointments in your diary and revenue in your practice — not to impress investors.
Clinical Risk Stratification
Not every lapsed patient needs the same urgency. SightSync groups your list by clinical risk so diabetic and glaucoma patients go first and standard recalls follow. The right call reaches the right person at the right time.
Conversations, Not Recordings
SightSync speaks to patients the way a trained receptionist would. Calmly and clearly, with the clinical reason for the call explained upfront. It handles questions and books the appointment in the same conversation.
Booking Confirmation by Text
The moment a patient agrees to an appointment, a confirmation goes straight to their phone with the date, time, a calendar link and an opt-out option. No chasing and no follow-up calls needed.
Works with Any Practice System
Export a patient list from any practice system, or connect Optix, Acuitas and Optisoft directly via API — your patient list syncs automatically every night. CSV import also works with Flex, Orasis, Vision Plus and any system that can export a spreadsheet.
Ready for Any Inspection
Every call is logged with a timestamp, transcript and recording. If your GOC inspector or CQC auditor asks for evidence of your recall process, it is all there — searchable, exportable and complete.
Fully Compliant by Design
Patients are told the call is automated before anything else. Pressing 0 ends the call immediately and removes them permanently. Every text includes a personal opt-out link. Compliance is built into every interaction from the first word.
Three Chances to Connect
If a call goes unanswered, a WhatsApp message follows. If that is not opened, an email goes out. Each message includes a personal booking link, giving every patient three chances to respond without needing to call the practice.
Appointment Reminders
A day or two before each appointment, SightSync sends a polite reminder. Patients confirm, cancel or reschedule in seconds. Your diary stays full and last-minute gaps close before they cost you.
Find What Works, Then Scale It
Test two different call scripts at the same time and let results decide which one wins. Once a clear difference appears SightSync flags it. You approve the change and every future campaign benefits from what you learned.
Platform
One platform. Every patient touchpoint.
From first recall to annual review — SightSync automates every step of the patient engagement lifecycle.
SightSync Recall
Lapsed patients receive a warm, clinical call — not a generic reminder. Most book in the same conversation.
SightSync Voice
Sounds like a real person from your practice. Questions answered, hesitation respected, appointments confirmed.
SightSync Engage
Unanswered calls become follow-up texts. Each one includes a direct booking link so nothing slips through.
SightSync Analytics
Every call tracked, every booking logged. Know exactly what is working and where revenue is being recovered.
£1,200+
Example monthly revenue recovered
Based on 50 calls, 30% booking rate, £80 average appointment value. Results vary by practice.
4 hrs
Staff time saved per week
Each manual recall call takes 3–5 minutes. SightSync handles the outreach automatically.
35–50%
Booking rate on high-risk clinical recalls
Patients respond to a clearly explained clinical reason for the call rather than a generic reminder.
ROI Calculator
How much revenue are you leaving on the table?
Adjust the sliders to match your practice and see how much SightSync could recover each month.
Additional monthly revenue
£7,140
at SightSync's 38% avg booking rate vs your 10%
Projected annual recovery
£85,680
Based on 38% avg booking rate. Results vary by practice.
Security and Compliance
Your patients' data is in safe hands
SightSync is built to clinical-grade security standards. Patient data is encrypted at rest and in transit. Your practice is inspection-ready from day one.
Bank-grade encryption
Your patient records are encrypted at rest and in transit — the same standard used by banks. No one outside your practice can access your data.
UK GDPR Compliant
Built for UK data protection law. Patients can opt out instantly, and records are deleted on request. Your practice is covered.
Every call is disclosed
The AI identifies itself on every single call. Patients can opt out by voice at any time. A full audit trail is kept for inspections.
CQC Ready
Timestamped call logs, patient consent records, and transcripts mean you are inspection-ready from day one.
Did a number call you?
Enter the number that called you to instantly see if it's a registered SightSync practice number — and which optician it belongs to.
Check a number →What do these calls do?
SightSync AI calls remind patients about overdue eye tests on behalf of their optical practice. Learn what they do — and what they will never ask for.
Learn more →Why It Matters
Why recall matters
Manual recall is broken. Patients slip through the gap every year. Here's how SightSync closes it — honestly.
Your staff shouldn't spend their day on hold
Recall calls are the part of the job nobody enjoys. Patients ignore unknown numbers. Staff repeat the same script fifty times a week. SightSync handles the full outreach cycle — phone call first, then WhatsApp, then email — so your team can focus on patients who are already through the door.
Reaching out is a duty of care
Over two million UK adults have undetected sight loss. Eye tests catch diabetic retinopathy, glaucoma, and AMD before patients notice symptoms. Proactive recall isn't just good business — it's clinical responsibility. SightSync helps you meet that duty at scale, with a full audit trail for GOC inspections.
Patients always stay in control
Every call opens with a clear disclosure that it's automated — a legal requirement. Patients can opt out permanently by pressing 0, replying STOP to any message, or visiting their personal opt-out link. Once opted out, they are excluded from all future campaigns. No exceptions.
The full picture
How a campaign works
From patient list to confirmed appointments — five steps, fully automated. No technical setup. No coding required.
Import your patient list
Upload a CSV from any practice management software — Optix, Acuitas, Optisoft, or others. Or connect your PMS directly for automatic nightly sync. SightSync reads name, phone, last-seen date, and clinical flags (diabetic, glaucoma, myopia child).
Launch a campaign
Select a risk group and click Launch. Calls are queued within OFCOM hours (Mon–Fri 9am–6pm UK). Every number is screened against the TPS before calling. The AI opens each call by identifying itself as automated.
3-channel patient contact
The AI calls first. If it books an appointment, an SMS confirmation goes out immediately. If the call is unanswered or goes to voicemail, a WhatsApp message and email are sent automatically — giving every patient three chances to respond.
Appointment confirmation calls
24–48 hours before each booked appointment, SightSync calls the patient to confirm. The patient can confirm, cancel, or reschedule on the spot. Cancellations free the slot automatically, reducing last-minute gaps in your diary.
Full audit trail & analytics
Every call outcome, transcript, and booking is logged for your GOC audit trail. See answer rates, booking rates, and revenue estimates per campaign. Failed calls retry up to 3 times over 48 hours, automatically.
Try SightSync free — your first 50 calls are on us. No credit card required.
Start Free TrialHow It Works
From CSV to booked appointments in three steps
No technical knowledge required. Setup takes ten minutes.
Upload Your Patient List
Export your lapsed patients from your practice system and drag the file in. SightSync removes duplicates, screens against TPS and sorts patients by clinical risk. The whole process takes about a minute.
Launch a Campaign
Pick which group to contact first and press Launch. Calls go out automatically during permitted hours with scripts written for that specific risk category. No further action needed from your team.
Watch the Bookings Come In
Your dashboard shows who answered, who booked and who needs a follow-up. Appointments land straight in your calendar. Confirmations go to patients automatically and your diary fills without your team lifting a finger.
Simple, transparent pricing
All plans include phone, WhatsApp and email outreach with no setup fees and no long contracts. Cancel any time.
Additional connected calls above your monthly allowance are charged at 51p each and added automatically to your next invoice.
Starter
300 calls included · 51p per call overage
Ideal for a single-site practice
- 300 AI recall calls per month
- Phone then WhatsApp then email fallback
- CSV patient import with any practice system
- GOC-compliant clinical scripts
- SMS and email booking confirmation
- Call recordings and full audit trail
- Email support
Practice
750 calls included · 51p per call overage
Most popular for busy practices
- 750 AI recall calls per month
- Appointment confirmation calls
- Diary scheduling and patient self-rescheduling
- Practice system direct connect — Optix, Acuitas, Optisoft
- Google and Microsoft Calendar sync
- Script testing and analytics
- Priority support
Group
2,000 calls included · 51p per call overage
For multi-site optical groups
- 2,000 AI recall calls per month
- Up to 5 practice locations
- Group analytics dashboard
- Custom scripts per risk category
- All practice system integrations included
- Full CQC and GOC audit trail
- Dedicated account manager
Enterprise — custom pricing
5 or more locations · 3,000 or more calls · SLA · NHS integration · custom onboarding
Your first 50 calls are completely free with no credit card required. Overage calls are answered calls above your monthly allowance, billed at 51p each and added to your next invoice automatically.
Common questions
Honest answers to what practices actually ask before signing up.
Your next appointment is already waiting to be booked
Most practices see their first AI-booked appointment within 24 hours. Upload your patient list, launch your first campaign and watch the diary fill. No contracts and no technical knowledge required.
No credit card required · First booking often within 24 hours · Cancel any time